Our objective is to ensure that you are completely satisfied with your purchase.
If the shipping box is damaged, please refuse the delivery from the shipper. If you accept delivery and an article has been damaged in transit, Frey Communications cannot refund your money or exchange the product.
When you receive your package, please examine it carefully before you open the factory-sealed packaging. If one of the products does not correspond to what you purchased or what is indicated on the invoice, we will be happy to exchange it or refund the items purchased online within 15 days of receipt of your order.
If the product does not work correctly when it arrives, please promptly contact (within 15 business days) the technical support team of Frey Communications for a diagnosis or to request a merchandise return.
It is strongly advisable that you check the minimum system requirements BEFORE making a purchase. Whenever possible, this transaction site will include the minimum system requirements on the description sheet for the product, but we recommend that you still consult the manufacturer's website. Frey Communications will not accept returns on products because minimum system requirements are not met.
Your Millenium Micro affiliated dealer will not accept returns on products for reasons of incompatibility.
The installation by clients of components purchased since service was provided on this transaction site is at the clients' risk. Groupe Millenium Micro inc. and Frey Communications are not responsible for any damage to the client's existing equipment caused by, but not limited to, defaults or incompatibility problems involving components purchased on this transaction site
Certain products are in a specific language. Frey Communications will not accept any product returns due to language issues. The Milleniummicro.ca site will display the language of the product when that information is available.
Certain computers and laptops are delivered bilingual and you must select your language of use the first time you start them up. This choice is irreversible. Frey Communications will not accept any product returns further to an incorrect language choice on startup.
For purposes of copyright protection, software, computer or console games, music CDs and DVDs must be in their original unopened packaging (sealed). Software, computer or console games, music CDs and DVDs that are defective will be exchanged for the same product, subject to availability.
When you purchase a product on Milleniummicro.ca via Frey Communications, you are entitled to the manufacturer's warranty for the item. The policies of most major manufacturers require that you contact them directly for assistance from a specialist for their products. These manufacturers will repair or replace the items in accordance with their own policies. Please contact the manufacturer for more details. If you need assistance communicating with the manufacturer, please contact the technical support department of Frey Communications.
Please note that Groupe Millenium Micro inc. and Frey Communications are in no way liable for any issues related to the installation, updating or use of software or any partial or total limitation of functionality.
Given how quickly technology changes, we cannot guarantee the availability of replacement parts once an item's warranty is expired.
Physical damages to any product automatically void its warranty. Permanent modifications to a product are considered to be physical damage.
To receive your return authorization number (RAN), contact Frey Communications at 519-323-9036, or by e-mail at alicia[a]freycom.ca or complete the following form: Contact Us.
Your name, address and telephone numbers are required to process any returns or exchanges to detect and prevent fraud. A valid photo ID may be requested to confirm the information provided.
Due to supplier and manufacturer restrictions, certain opened items will not be refundable and any merchandise returns must be approved by Frey Communications. Shipping to return these items must be prepaid.
IMPORTANT: We will refuse returned items without an RAN or if shipping has not been prepaid.
Items eligible to be returned or refunded are subject to a handling charge of 25%, and, if approved by Frey Communications, will be eligible for credit, exchange or a refund. Due to the fluctuation in price for computing items, purchases will be refunded at the lower of the price paid and the current price of the product.
All products (whether defective or not) must be returned in the same conditions as when you received them, with the original packaging, intact warranty slip, manuals and any other item or accessory provided by the manufacturer.
IMPORTANT: If a product is not returned with all its accessories, the return may be refused or the value of the missing items may be deducted from the total credit.
Shipping and handling fees are not refundable. However, we will be pleased to refund your original shipping fees if you return an item to us due to an error on our part or if we have determined that the product is defective.
For credit card purchases, the card used to make the purchase will be credited for the refund amount. Allow 5 to 7 business days before the credit is granted so we have time to receive and verify the returned merchandise.