The importance of user assistance

Posted by Audrey Shink, STR Micro 11-10-2022 10:52 AM

Nowadays, there is no lack of cybersecurity solutions: Microsoft protection and monitoring, autonomous and intelligent antivirus, CRM, ERP, on-site and off-site backups, VPN, DNS filters and and so on.

All these solutions are worth their weight in gold and are absolutely necessary from a security and productivity perspective, but what about the humans who use or don’t use these tools?

Many IT service providers focus on implementing, configuring and maintaining equipment, software and products of various kinds. But do your employees understand the meaning and importance of these measures? And, above all, do they know how to use them according to best practices and for the purpose for which they are intended?

  • Unfortunately, some technology service firms do not take the time, considering it unnecessary. However, the added value of customer support is not to be overlooked:
  • Decrease your employees’ sense of urgency;
  • Development of autonomy;
  • Opportunity to address issues at the source and avoid unexpected costs;
  • Increased efficiency and productivity;
  • Prevention or limitation of human errors;
  • Etc.

Regardless of your role in the company you work for, the above ideas will not only allow you to obtain an even richer user experience, but also to establish a close and trusting relationship with your technology service provider and, above all, simplify and humanize your IT processes. Never be left on your own!

Audrey Shink, STR Micro.